Frequently Asked Questions
Everything you need to know about your journey to the perfect night's sleep.
What makes a Savoir bed different from standard mattresses?
Every Savoir bed is handcrafted using traditional techniques and natural materials like long-strand cattle tail, organic Mongolian toad flax, and lambswool. Unlike mass-produced mattresses, our bespoke approach ensures unparalleled temperature regulation and lifelong support.
How long does it take to manufacture a bespoke bed?
Because each piece is made to order by a single master craftsperson in our London or Wales ateliers, the lead time is typically 12 to 16 weeks, depending on the complexity of the design and fabric selection.
Do you offer international white-glove delivery?
Yes, we provide global white-glove delivery and installation. Our specialist team will not only deliver your bed but also assemble it in your room of choice and remove all packaging materials.
Can I customize the tension on each side of the mattress?
Absolutely. We offer 'dual tension' mattresses, allowing you and your partner to select individual firmness levels (Soft, Medium, Firm, or Extra Firm) within a single mattress to suit your specific comfort needs.
What is the warranty period for a Savoir bed?
We provide a 25-year guarantee on our bed bases and spring sets against any structural failure. We believe a bed of this caliber is an investment intended to last a lifetime.
How do I care for my natural fiber mattress?
To maintain the loft of the natural fillings, we recommend rotating and flipping your mattress regularly during the first six months, and seasonally thereafter. Using a high-quality mattress protector is also essential for longevity.